About Double Gift Card
Shopping for someone else but not sure what to give them? Give the gift of choice with a gift card. Gift cards are delivered by email and contain checkout redemption instructions. Our gift cards have no additional processing fees.
1. Make a mess. From wine afternoons and dinner parties to pet birthdays and pillow fights, let life happen.
2. Give it a wash. Forget the stress of spills or stains. Remove the top layer of your rug from the base and place it in the wash. Machine wash on a cold, delicate cycle before using mild, non-bleach detergent.
3. Dry & reconnect. Depending on the texture of your rug, gently hang to dry or machine tumble dry on a low heat setting. Reconnect your rug to the base and enjoy your home.
Machine Washable: featuring a lightweight rug top, designed to fit comfortably in standard washing machines.
Stain Resistant: to embrace life in all its messy glory.
Designed in Australia: each rug was designed with the Australian home in mind.
Interchangeable Rug Tops: rug tops can be used on any same-sized Double base.
Nonslip Rug Bases: our durable rug bases provide comfort and stability for your home.
Our rugs fit inside most standard washing machines with no worries. Below is a guide for each of our sizes of rug — we'll add to this as we launch new sizes. Any other questions? Check out FAQ's.
We offer free standard shipping on all full-price items shipped within most regions of Australia for orders over $140 AUD. Due to increased carrier costs, additional fees may apply for some regional areas within Australia.
All orders below $140, and all final sale items shipped will incur additional delivery costs.
For New Zealand orders, shipping fees will be calculated at checkout. For all other international orders, please contact welcome@double.online for a custom shipping quote.
In-stock and ready to ship products typically ship within 2 business day and can be expected to arrive within 10 business days. Some remote Australian regions and international destinations may encounter longer transit times. Express shipping options are also available.
We will provide a tracking number for you via email when your order has shipped, but should you have any questions, please contact us or check out our FAQs!
All items purchased directly from Double can be returned for a full refund or exchange within 30 days of the delivery date.
To start a return process, please visit our Returns & Exchanges page for assistance.
How It Works
1. Make a mess. From wine afternoons and dinner parties to pet birthdays and pillow fights, let life happen.
2. Give it a wash. Forget the stress of spills or stains. Remove the top layer of your rug from the base and place it in the wash. Machine wash on a cold, delicate cycle before using mild, non-bleach detergent.
3. Dry & reconnect. Depending on the texture of your rug, gently hang to dry or machine tumble dry on a low heat setting. Reconnect your rug to the base and enjoy your home.
Our Rugs
Machine Washable: featuring a lightweight rug top, designed to fit comfortably in standard washing machines.
Stain Resistant: to embrace life in all its messy glory.
Designed in Australia: each rug was designed with the Australian home in mind.
Interchangeable Rug Tops: rug tops can be used on any same-sized Double base.
Nonslip Rug Bases: our durable rug bases provide comfort and stability for your home.
Washing Machines
Our rugs fit inside most standard washing machines with no worries. Below is a guide for each of our sizes of rug — we'll add to this as we launch new sizes. Any other questions? Check out FAQ's.
Shipping
We offer free standard shipping on all full-price items shipped within most regions of Australia for orders over $140 AUD. Due to increased carrier costs, additional fees may apply for some regional areas within Australia.
All orders below $140, and all final sale items shipped will incur additional delivery costs.
For New Zealand orders, shipping fees will be calculated at checkout. For all other international orders, please contact welcome@double.online for a custom shipping quote.
In-stock and ready to ship products typically ship within 2 business day and can be expected to arrive within 10 business days. Some remote Australian regions and international destinations may encounter longer transit times. Express shipping options are also available.
We will provide a tracking number for you via email when your order has shipped, but should you have any questions, please contact us or check out our FAQs!
Returns
All items purchased directly from Double can be returned for a full refund or exchange within 30 days of the delivery date.
To start a return process, please visit our Returns & Exchanges page for assistance.
FAQ
About Our Rugs
Our rug system is simple and uncomplicated, designed to come apart in two layers for easy cleaning or machine washing whenever you need it.
What are your Double rugs made of?
Our top layers are made from a 100% recycled polyester, and our base layers are made from 100% sustainably sourced thermoplastic rubber and recycled polyester.
All our rug bases are constructed from a yoga-mat like material, for a nonslip and comfortable footing.
Where are Double rugs made?
All of our rugs are designed and developed at our headquarters in Australia and manufactured in India, Portugal and China to provide the most advanced technology for superior craftsmanship and long lasting durability.
Rug Care & Cleaning
All our rugs are 100% machine washable and easy care, despite variation in texture. Please refer to your rug’s specific care instructions, here.
For any major accidents, remove the cover layer and wash immediately. Minor spills can be spot cleaned with a mild, non-bleach detergent.
Is my rug machine-washable?
Yes, all Double rugs are designed to be machine washable by separating the outer was
How do I dry my rug cover layer?
Tumble dry on a low spin setting; alternatively, hang to air-dry.
Shipping
We offer free standard shipping on all full-price items shipped within most regions of Australia for orders over $140 AUD. Due to increased carrier costs, additional fees may apply for some regional areas within Australia.
All orders below $140, and all final sale items shipped will incur additional delivery costs.
For New Zealand orders, shipping fees will be calculated at checkout. For all other international orders, please contact welcome@double.online for a custom shipping quote.
Return & Exchange
All items purchased directly from Double can be returned for a full refund or exchanged within 30 days of delivery. We currently do not charge a restocking fee. However, we reserve the right to change our policy from time to time as business conditions change.
Any items returned in a condition deemed as no longer resalable will not be honoured for a refund.
For an item to be eligible for a return or exchange, it must be shipped back in its original packaging or similar packaging that will keep the item safe while in transit. The item must also be new, unused, unwashed, undamaged, and in resalable condition, free from:
- Fur, dirt, stains, or any foreign material
- Signs of wear or tear, washing, or damage due to improper care
Refunds are processed within 7 business days after we receive your return and will be reflected in the original form of payment used during purchase, or in store credit if requested.
To start the return, please reach out to our customer support team or visit our Returns & Exchanges page for assistance.
Please note: Final sale items are not eligible for returns or exchanges.