Free returns & exchanges

Your new rug isn’t quite right? No worries. Start a free return or exchange below for Australian customers. New Zealand customers are responsible for the return label and the return shipping costs and reverse duties (if applicable), especially for change-of-mind returns.

START A RETURN FAQs

Risk-free shopping. Just like it should be.

Embrace no worries living with a completely risk-free shopping experience with Double. Free shipping and free returns & exchanges on all Australian orders $140+!

SHOP ALL

Find your style

With our personalized style quiz!

Enjoy free shipping

On all orders $140+.

And risk-free returns

Want to try something else? Enjoy free returns & exchanges within 30 days of your order.

Connect with us!

We love hearing from you! Questions, queries or feedback, here’s how to contact us:

Live Chat

Our team is available and happy to help during the following times:

Monday-Thursday: 7 AM to 4 PM AEST Friday: 9 AM to 5 PM AEST Saturday-Sunday: 10 AM to 3 PM AEST

Email Us

Prefer to email? Easy. Get in touch below.

Email Us

FAQs

For quick answers to your most common needs.

FAQs

Meet Sherly

Your customer experience specialist

Sherly is here to support your Double experience! Feel free to ask her any questions you may have.

Email Sherly FAQs