Welcome to Double.
We love hearing from you! Questions, queries or feedback, here’s how to contact us:
Live Chat
Our team is available and happy to help during the following times:
Monday-Thursday: 7 AM to 4PM AEST
Friday: 9 AM to 5 PM AEST
Saturday-Sunday: 10 AM to 3 PM AEST
Email us
Prefer to email? Easy. Get in touch below.
FAQs
For quick answers to your most common needs.
Meet Ivee
Your customer experience specialist
Ivee is here to support your Double experience! Feel free to ask her any questions you may have.
Returns and Exchanges
Your new rug isn’t quite right? No worries. Start a return or exchange below.
