Welcome to Double.

We love hearing from you! Questions, queries or feedback, here’s how to contact us:

Live Chat

Our team is available and happy to help during the following times:

Monday-Thursday: 7 AM to 4PM AEST Friday: 9 AM to 5 PM AEST Saturday-Sunday: 10 AM to 3 PM AEST

Chat with us

Email us

Prefer to email? Easy. Get in touch below.

Email Us


For quick answers to your most common needs.


Meet Ivee

Your customer experience specialist

Ivee is here to support your Double experience! Feel free to ask her any questions you may have.

Returns and Exchanges

Your new rug isn’t quite right? No worries. Start a return or exchange below.