Welcome to Double.

We love hearing from you! Questions, queries or feedback, here’s how to contact us:

Live Chat

Our team is available and happy to help during the following times:

Monday-Thursday: 7 AM to 4PM AEST Friday: 9 AM to 5 PM AEST Saturday-Sunday: 10 AM to 3 PM AEST

Email us

Prefer to email? Easy. Get in touch below.

Email Us

FAQs

For quick answers to your most common needs.

FAQs

Your customer experience specialist

We are here to support your Double experience! Feel free to ask her any questions you may have.

Email Us FAQs

Returns and Exchanges

Your new rug isn’t quite right? No worries. Start a return or exchange below.

GET STARTED FAQs