Rug Swatches

What is included in the New Zealand Wool swatch kit?
The New Zealand Wool swatch kit contains carefully curated samples of our premium New Zealand Wool rugs, allowing you to experience the exact textures, colours, and quality firsthand before committing to a full-sized rug. Each swatch accurately represents the pile height, density, and feel of our full-sized rugs. This tactile experience is particularly valuable when selecting premium wool rugs, as it allows you to assess how the different textures and colours will complement your existing interior design elements in your own space and lighting conditions.

How much does the swatch kit cost?
Our New Zealand Wool swatch kit is priced at $7 per swatch, allowing you to select up to 5 different swatches to compare. This approach allows you to make an informed investment in your home decor while eliminating the uncertainty that often accompanies online furniture purchases. The entire cost of your swatch kit will be deducted from your future rug purchase, making it a risk-free way to ensure you're selecting the perfect rug for your home. When you order a swatch kit, we'll send you a gift voucher code with your swatches. Simply add this code at checkout when purchasing your full-sized rug to receive the swatch kit value back on your purchase.

What textures and colours can I receive swatches for?
You can request swatches for our New Zealand Wool textures. Each swatch accurately represents the texture, pile height, and colour of our full-sized rugs, allowing you to compare different options side by side in your own space. This comprehensive offering ensures you can explore our entire New Zealand Wool Collection before making your final selection.

How do I order a swatch kit?
Ordering your New Zealand Wool swatch kit is simple through our website. Navigate to the New Zealand Wool Collection page. Select up to five swatches by choosing your desired textures and colours, then proceed to checkout. Your selections will be processed promptly and dispatched from our distribution centre. The streamlined ordering process is designed to help you quickly access the tactile experience of our premium New Zealand Wool textures, bringing you one step closer to finding your perfect rug.

How long will it take to receive my swatch kit?
Once ordered, your New Zealand Wool swatch kit will be dispatched promptly from our distribution centre. Standard delivery timeframes apply based on your location within Australia. For the most accurate delivery estimate for your specific region, please refer to the shipping information provided during checkout. We prioritise the quick fulfilment of swatch orders to help expedite your decision-making process, understanding that these samples are an important step in your interior design journey.

Can I order swatch kits internationally?
Yes, we ship our New Zealand Wool swatch kits internationally. International customers simply need to cover the shipping costs. For a custom shipping quote, please reach out to us at welcome@double.online and our team will provide the details you need to get those premium textures into your hands.

What's the best way to evaluate the swatches at home?
To effectively evaluate your New Zealand Wool swatches, we recommend viewing them in various lighting conditions throughout the day, as natural and artificial light can significantly affect how colours appear. Place the swatches in the intended location for your rug to see how they interact with your existing decor, flooring, and wall colours. Feel the texture with your hands and even your feet to experience the comfort level firsthand. Observe how light creates shadows within the pile, adding dimension to the texture. Consider taking photos of the swatches in your space to review later, helping you make a confident, considered decision.

How accurately do the swatches represent the full-sized rugs?
Our New Zealand Wool swatches are produced using the exact same materials, construction methods, and dye processes as our full-sized rugs, ensuring what you see and feel is precisely what you'll receive. Each swatch accurately represents the pile height, density, texture, and colour of our rugs. The only difference you might notice is that larger rugs can sometimes appear slightly different when viewed as a whole compared to a small sample—an optical effect common to all textiles when scaled up.

Do the swatches have the same washable properties as the full rugs?
Yes, your New Zealand Wool swatches feature the identical washable construction as our full-sized rugs. Each swatch is created using our innovative table tufting method, with 100% New Zealand wool pile attached to a 100% organic cotton canvas backing using the same water-resistant binding. While we don't recommend washing the small swatches (as they're intended for evaluation purposes), they do demonstrate the secure yarn anchoring and quality construction that makes our full-sized rugs machine washable. You can observe the anti-shed treatment and the overall durability that will translate to your eventual rug purchase.

How do I redeem the swatch kit cost toward my rug purchase?
Redeeming your swatch kit cost toward your New Zealand Wool rug purchase happens automatically during checkout. When you select your full-sized rug, our system recognises your previous swatch purchase and applies a credit of $7 for each swatch you ordered (up to 5 swatches or $35 total). We’ll send you a gift voucher code with your swatches. Simply add this code at checkout when purchasing your full-sized rug to receive the swatch kit value back on your purchase.

Is there a time limit for using the swatch credit toward a purchase?
Your New Zealand Wool swatch kit credit does not expire, giving you the freedom to take your time with this important decision. Whether you decide to purchase your rug immediately after receiving your swatches or prefer to deliberate for a few months as part of a larger renovation or redesign project, your credit will remain valid. We understand that quality home furnishings are an investment, and we want to ensure you have the flexibility to make your selection when the timing is right for you.

What should I do if I need help deciding after receiving my swatches?
If you require additional guidance after receiving your New Zealand Wool swatches, we offer several support options. Our free styling consultation service can provide personalised recommendations based on photos of your space and the swatches you're considering. Our customer service team is available to answer specific questions about colours, textures, or sizing. Additionally, our website features a style quiz and room visualiser tool to help you imagine how different options might look in your space. Many customers also find our journal articles about styling natural fibre rugs helpful in making their final selection. We're committed to helping you find the perfect rug for your home and are happy to provide whatever assistance you need in your decision-making process.