Awa Taupe New Zealand Washable Wool Rug

What is Double? How does it work?

Our rug system is simple and uncomplicated, designed to come apart in two layers for easy cleaning or machine washing whenever you need it.

What are your Double rugs made of?

Our top layers are made from a 100% recycled polyester, and our base layers are made from 100% sustainably sourced thermoplastic rubber and recycled polyester.

All our rug bases are constructed from a yoga-mat like material, for a nonslip and comfortable footing.

Where are Double rugs made?

All of our rugs are designed and developed at our headquarters in Australia and manufactured in India, Portugal and China to provide the most advanced technology for superior craftsmanship and long lasting durability.

How do I wash or clean my rug?

All our rugs are 100% machine washable and easy care, despite variation in texture. Please refer to your rug’s specific care instructions, here.
For any major accidents, remove the cover layer and wash immediately. Minor spills can be spot cleaned with a mild, non-bleach detergent.

Is my rug machine-washable?

Yes, all Double rugs are designed to be machine washable by separating the outer was

How do I dry my rug cover layer?

Tumble dry on a low spin setting; alternatively, hang to air-dry.

Where do you ship to?

We offer free standard shipping on all full-price items shipped within most regions of Australia for orders over $140 AUD. Due to increased carrier costs, additional fees may apply for some regional areas within Australia.

All orders below $140, and all final sale items shipped will incur additional delivery costs.

For New Zealand orders, shipping fees will be calculated at checkout. For all other international orders, please contact welcome@double.online for a custom shipping quote.

What is your return / exchange policy?

With the exception of Final Sale items, all items purchased directly from Double can be returned for a full refund or exchanged within 30 days of delivery. We currently do not charge a restocking fee. However, we reserve the right to change our policy from time to time as business conditions change.

Any items returned in a condition deemed as no longer resalable will not be honoured for a refund.

For an item to be eligible for a return or exchange, it must be shipped back in its original packaging or similar packaging that will keep the item safe while in transit. The item must also be new, unused, unwashed, undamaged, and in resalable condition, free from:

• Fur, dirt, stains, or any foreign material
  


• Signs of wear or tear, washing, or damage due to improper care
  

Refunds are processed within 7 business days after we receive your return and will be reflected in the original form of payment used during purchase, or in store credit if requested.

To start the return, please reach out to our customer support team or visit our Returns & Exchanges page for assistance.

Please note: Final sale items are not eligible for returns or exchanges.

No worries! Check out our FAQs for more detailed information.